Questions and answers
Find answers to all your “How?”
Basic questions
How to get a Shell Card?
There are three ways of getting a Shell Card. You can:
- fill in an online form;
- phone to the number of 0 800 307 502;
- turn to the head of any fuel site for conclusion of an agreement.
How to release the Shell Card?
To release the card, an official letter shall be prepared with the round seal and the signature of the manager of the company. Please send the copy of the letter to the fax number of 044 495 09 61.
How to block the Shell Card?
If you decide to block the card, you can phone to the number of 0 800 307 502 or add the card to the stop-list personally using your online account.
All questions
How to order an additional Shell Card?
You may order an additional card by calling 0 800 307 502 or personally using your online account. To order the card online, enter the “Feedback” section — «Order an additional card».
How to change the Shell Card limits?
You can independently change the limits personally using your online account or call 0 800 307 502.
How soon the new Shell Card limits become accessible?
The new limits are accessible already 1 (one) hour after changing the limit personally using your online account or through the contact center operator at the number 0 800 307 502.
How could I review all Shell Card transactions?
You can review all transactions in any period personally using your online account or through the contact center operator at the number 0 800 307 502.
How to order the invoice for the Shell Card balance replenishment?
You may create the invoice personally using your online account or through the contact center operator at the number 0 800 307 502.
How to renew the password or the login to your online account?"
Use the “Forgot password” link and follow all instructions for password renewal.